Led Display Supplier Export Service Company

After-sales Service

Customer is king - serving them wholeheartedly.

Putting the customer at the heart of everything we do, meticulously building strong service connections.

Establishing customer service plans and databases, actively nurturing customer relationships. After-sales service is vital for a company's image, enhancing credibility, efficiency, and profitability.

Quality Assurance Services
On-site Services for Large Events
Installation and Video Assistance Services
Periodic Follow-up Services

Service Policy

01.

Warranty Documentation:
1. During the warranty period, provide warranty cards or other valid proof according to the time stipulated in the contract. 2. Maintenance services include online technical support, repair of faulty components, and on-site services.
02.

Installation:
Provide installation guidance and remote debugging services based on different projects.
03.

Module Repair:
1.In the case of minor module faults, they can be sent back to the factory for repair and returned to the customer after being repaired by our company. 2.Spare Parts Purchase: Customers have the option to purchase genuine spare parts for maintenance and replacement. 3.Troubleshooting: Our company dispatches engineers to troubleshoot, repair, or debug screen issues based on different projects, addressing various problems that may arise during use according to customer requirements.

After-sales Service Process:

Customer feedback on the issue
Receive the problem
Resolve the issue online/offline
Provide periodic follow-up services to customers

The following scenarios are not within the scope of warranty service:

Problems arise after the warranty period has elapsed.

Screen damage or malfunctions resulting from improper usage during the warranty period.

Product damage or malfunctions caused by force majeure circumstances, including but not limited to war, acts of terrorism, and other uncontrollable events. If repair services are required post-warranty for issues related to force majeure, reasonable repair fees, and additional charges will be applicable.